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Effective Date: March 7, 2026

Supportverse OPC Private Limited ("Supportverse", "we", "us", or "our") operates the Tabby AI spoken English assessment service. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, AI assessment service, and related offerings.

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1. Information We Collect

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Personal Information

When you register for a Tabby AI assessment or make a payment, we collect:

• Full name

• Phone number

• Email address

• Payment information (processed securely by Razorpay)

Assessment Data

During your 5-minute AI mock interview:

• Voice recordings (temporarily stored for analysis only)

• Spoken English responses (transcribed and scored)

• Assessment scores and improvement recommendations

Technical Data

• IP address

• Device type and browser information

• Timestamp of assessment

• Google Sheets interaction data
   

2. How We Use Your Information

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We use your data to:

• Process ₹299 payments and deliver assessment reports

• Analyze spoken English fluency, grammar, vocabulary, and pronunciation

• Generate personalized improvement recommendations

• Send PDF assessment reports via email

• Improve Tabby AI's accuracy and voice recognition

• Comply with payment processing requirements
   

3. Data Sharing and Disclosure

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We do not sell your data. We share information only with:

• Razorpay: Payment processor (PCI-DSS compliant)

• Vapi.ai: AI voice analysis provider (your service provider)

• PDF.co: PDF report generation (your service provider)

• Make.com: Workflow automation (your service provider)

• Legal authorities: If required by Indian law
   

4. Voice Recordings Policy

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• Voice recordings are deleted immediately after scoring

• Transcripts are retained for 30 days for quality review

• Recordings are never used to train AI models

• Only aggregate scoring data improves Tabby AI
   

5. Data Storage and Security

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• Data stored in India-based servers (AWS Mumbai region)

• Encrypted at rest (AES-256) and in transit (TLS 1.3)

• Access limited to essential personnel only

• Regular security audits and penetration testing
   

6. Your Rights

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Under Indian DPDP Act 2023, you have rights to:

• Access your assessment data

• Correct inaccurate information

• Delete your data (email: support@supportverse.org)

• Withdraw consent for future processing

• Request data portability (scores and recommendations)

7. Retention Periods

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Data TypeRetentionReason

Payment records7 yearsTax compliance

Assessment scores1 yearReassessment tracking

Voice recordingsInstant deletionPrivacy protection

Email addressesUntil unsubscribeReport delivery

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8. Cookies and Tracking

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We use minimal cookies for:

• Session management

• Payment processing

• Google Analytics (anonymized)
   

9. Third-Party Services

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ServicePurposePrivacy Link

RazorpayPaymentsrazorpay.com/privacy

Vapi.aiVoice AIvapi.ai/privacy

PDF.coReportspdf.co/privacy

Make.comAutomationmake.com/privacy

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10. Children's Privacy

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Tabby AI is not intended for children under 18. We do not knowingly collect data from minors.

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11. Changes to This Policy

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We may update this Privacy Policy. Changes will be posted here with updated effective date. Continued use constitutes acceptance.

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12. Contact Us

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Supportverse OPC Private Limited
Ranchi, Jharkhand, India
Email: tushar@supportverse.org
Phone: +91-8102666611

Last Updated: March 7, 2026

By using Tabby AI, you consent to this Privacy Policy. Your trust is our priority - we process minimal data for maximum assessment value.